Is a Studiopack right for me?
If you are tired of carrying your art supplies are in a standard portfolio, if your shoulders ache and your hands hurt, a Studiopack Backpack Portfolio is right for you. With a Studioapck you can combine all your carry cases into one- there's a place for almost everything, leaving you hands free, which as everyone knows is a much more confortable, safer and creative way to move through the world.
When will you ship my order?
Upon receipt of your order, our order entry department will generally need between 1-2 business days to verify the payment information and process the order. Actual delivery time depends on your location relative to our San Diego based headquarters. Most orders take about a week to arrive. Back ordered merchandise will take longer.
What kind of warranty to you offer?
We offer a lifetime warranty. If you have a warranty issue, please take several clear, well lit photos of the problem area along with the color and size of your item and your ship to address and email them to customerserrvice@studiopack.com. Once we have the images, they will be reviewed and a solution will be offered.
What should I do if I am not satisfied with the product I ordered upon receipt?
To request a replacement or refund, please call us at 760-602-0807, or return the product to :
DesignStar
5674 El Camino Real Ste P
Carlsbad CA 92008
Be sure to included a note with what you would like us to do (credit your account or exchange) and all correct information we will need to do it. ( A copy of your order, and/or order number and return address). The customer is responsible for return shipping.
What about a refund?
All regular sale items can be refunded. HOWEVER, all clearance sales are final. NO refunds on clearance items will be honored unless the item is defective. You can exchange them with another item but the customer will be responsible for return shipping charges. If you exchange for a higher priced item, your credit card will be charged the difference.
When will the refund be processed?
Upon receipt of the returned merchandise, we will credit the charges to your credit card minus shipping and handling, within 24-48 hours.
Can I buy a Studiopack in other stores?
If your local reseller does not carry Studiopacks, tell them to crawl out from under the rock they've been living under and order some. Currently Jerry's Artarama catalog offers botht the Original Studiopack and the Studiopack F/E French Easel Backpack.
Do you ship internationally?
Yes. For all international orders, customers have to choose international shipping cost. International shipping costs include international air freight, export document fees and duties imposed by your country.
When will you ship the international order?
Upon verification of your payment on file (between 24-48 hours), we will ship the merchandise via DHL Express or the USPS (FedEX). We will verify every credit card payment to the issuing bank of the credit card holders. ALL FRAUDULENT ACTIVITIES WILL BE REPORTED. International shipping time is typically between 3-5 business days (not guaranteed). Actual total shipping period depends on the air
courier, the processing time at the destination country's customs authority, plus the time for the payment verification processing.
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